Frequently Asked Questions By Clients

 

Popular Questions


  • Where is my order? When should I expect to receive it?

    Here's a table to outline the different shipping times for orders;

    Standard USA: 4 to 14 business days after dispatch
    Expedited USA: 2 to 6 business days after dispatch
    Standard Canada: 4 to 10 business days after dispatch
    Expedited Canada: 2 to 6 business days after dispatch
    Standard International: 1 to 3 weeks after dispatch

  • Where's my tracking number?

    Tracking numbers (if applicable) would be sent you in your shipping confirmation email. If you have created a user account on our website, you may also find this information by logging in to your account.

    Please Note: Most orders that are shipped out using standard shipping will not include tracking numbers.

  • How to cancel an order?

    If you would like to cancel an order, please contact us directly. We will be able to cancel any order that has not already been shipped out.

    Please Note: An order can only be cancelled before it's shipped out.

    If your order has already been shipped out, please refer to our return policy on how you can return it for a refund.

  • I've received a Damaged, Defective, or Wrong Item, what should I do?

    If you have received a damaged, defective, or wrong item from your order. Please contact one of our customer service representatives who will give you detailed instructions on how to remedy the situation.


  • Shipping Questions


  • How long does delivery take?

    Orders will be shipped within 2 business days of your purchase. Expected transit times for each shipping method are listed below;

    Standard USA: 4 to 14 business days after dispatch
    Expedited USA: 2 to 6 business days after dispatch
    Standard Canada: 4 to 10 business days after dispatch
    Expedited Canada: 2 to 6 business days after dispatch
    Standard International: 1 to 3 weeks after dispatch

  • Can I change my shipping method?

    A customer service representative will be able to assist you with changing the shipping method as long as the order has not been shipped out.

    Please contact us directly with any questions.

  • Questions about Movies


  • What does Region 1, NTSC mean?

    "Region 1 NTSC" is the standard DVD coding for DVD's and Blu-Ray's made in North America. iNetVideo only sells region 1 compatible products. If you're outside North America, you'll likely need an "all-region" player to view the disks.

    Please refer to this handy map for reference;

  • What should I do if the cover of the movie differs?

    Should you have any questions or concerns about the items you receive from iNetVideo. Please contact one of our customer service representatives with any of your inquiries.

  • What should I do if I receive a broken or damaged case?

    If you received a broken, damaged, or defective item from iNetVideo. Please contact our customer service directly. A representative will be happy to assist you in resolving the issue. Thank you.

  • One or more disc(s) from a Boxset don't work. What should I do?

    We ask all customers to open and inspect boxsets upon receipt. If there happens to be a defect on one any of the disks, it could be possible for us to replace them. Please contact our customer service department as soon as possible if anything like this happens.


  • Questions about Video Games


  • The game I purchased is not compatible/doesn't load/doesn't install on my device. What should I do?

    If you're having issues with a video game, we suggest you first attempt contacting the makers of the game for technical support. They may have the answers you're seeking about the product.

    You may also want to review the system requirements for the game and make sure you're using the correct platform.

    Please Note: iNetVideo representatives may not be able to answer all technical questions about the different titles and platforms.

  • How do I know if a game is compatible with my region?

    Here's a list to check the region compatibility for the different consoles;

    Playstation 3: Region Free
    Portable Playstation (PSP): Region Free
    Nintendo DS: Region Free
    PC: Region Free
    Game Boy Advance: Region Free
    Nintendo Wii: Region 1


  • What should I do if the cover of the game differs?

    Should you have any questions or concerns about the items you receive from iNetVideo. Please contact one of our customer service representatives with any of your inquiries.


  • Payment


  • What payment options do you accept?

    We accept the following payment methods:

    - Most major credit cards
    - Paypal
    - Money Orders


  • Other Frequently Asked Questions


  • Are your products new and factory sealed?

    New: Items that are sold as new are brand new factory selaed like you would find them in any retail store.

    Used: Items that are sold as used will still contain all original artwork and packaging (unless otherwise stated), but have no seals intact. They will also be guaranteed to work.

  • What is the real condition of a "Used" item?

    The used items we sell are still in good physical condition. They're visually inspected and often cleaned before being put on sale.

    All of the used items we sell are guaranteed to be in good working condition.

  • Are these items compatible where I live?

    All of our products are guaranteed to be Region 1 NTSC compatible. If you're outside North America, please make sure you have the proper compatible equipment before placing your order.

  • The movie doesn't have all the characteristics as mentioned on your listing (titles, subtitles, bonus feature, etc). What should I do?

    It is possible that sometimes our listings can be inaccurate. If you receive a product, and it does not meet your 100% satisfaction because of either erroneous or omitted information from the listing. Please feel free to contact our customer service department with any questions.